RobertB
September 18th, 2007, 12:32 PM
Fears rise over online banking problems
By Harry Wallop
Last Updated: 2:30am BST 18/09/2007
Many of Northern Rock's customers accused the bank of restricting access to its website to slow down the billions of pounds being withdrawn from the bank.
Northern Rock's system repeatedly crashed over the weekend. Once customers could get online many found it took repeated attempts to conduct their transactions.
The internet traffic monitoring company Hitwise said visits to the bank's internet site tripled last Friday, an unprecedented increase in customer numbers that neither the servers nor Northern Rock's software was able to cope with.
However, customers posting messages on internet chat rooms were suspicious.
http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2007/09/18/nrock918.xml
By Harry Wallop
Last Updated: 2:30am BST 18/09/2007
Many of Northern Rock's customers accused the bank of restricting access to its website to slow down the billions of pounds being withdrawn from the bank.
Northern Rock's system repeatedly crashed over the weekend. Once customers could get online many found it took repeated attempts to conduct their transactions.
The internet traffic monitoring company Hitwise said visits to the bank's internet site tripled last Friday, an unprecedented increase in customer numbers that neither the servers nor Northern Rock's software was able to cope with.
However, customers posting messages on internet chat rooms were suspicious.
http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2007/09/18/nrock918.xml