Office 2007 problems

[living4JC]

Ok....I'm definitely not computer illiterate, but I'm stumped on this one. I have a Dell Latitude D630 DuoCore2 1.8Ghz with a Gig of RAM, running XP Home (not my choice), and MS Office 2007. It's a school laptop (I'm back in college), and all I did was try to open Word last night to write a paper, and Word, Access, etc crashes. I'm getting several errors, among them:

'Faulting application WINWORD.EXE, version 12.0.4518.1014, faulting module MSO.DLL, version 12.0.6017.5000, fault address 0x00c78c4b' and

'Windows cannot access the file C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSO.DLL for one of the following reasons: there is a problem wiht the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program 2007 Microsoft Office component because of this error.

Program: 2007 Microsoft Office component
File: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSO.DLL


So far, I've run 'CHKDSK /F', run all of my spyware (SpyBot S&D, AdAware), run my A/V (Symantec) which has the latest DAT from 10/24/07, and tried running from a '!cmd' 'sfc runnow', and putting in an XP Home disk I burned from the Windows Developer site, all to no avail. I hate to have to bring it in to the IS department at school, and really need to get this running. Any ideas??? Kung, are you out there??

[Sid]

I am no computer guru: Kung has forgot more than I will ever know. . .


BUT, have you checked for available space on your HD?

[living4JC]

I am no computer guru: Kung has forgot more than I will ever know. . .


BUT, have you checked for available space on your HD?

Oh, I've got plenty of space. I've only had the laptop for a couple of months, no music or pics on it, strictly for school and writing papers, research, etc. In fact, I just checked and I have 46.5Gb avail. Thanks for the input though....I'm desperate, and the schools Helpline hasn't called me back. I'm guessing that they ghosted the drive, so I'm hoping I can WebEx with them to get the MSO.DLL. I did find the MSO.DLL online, however the date on it was from 1994, and the one on my laptop is from 2006, so I'm real hesitant to replace it. I suppose I could rename the current one, put the old one on and see what happens.....

[Sid]

Could downloading this (http://notepad-plus.sourceforge.net/uk/site.htm)serve until you can find the problem with MS?

[living4JC]

Cool.....I'll check that out Sid. However, for some reason, I'm running a 'CHKDSK /F' again, and now I've actually gotten some messages during the file data check. Hopefully it's a good message:

'windows replaced bad clusters in file 27163 of name \PROGRA~1\COMMON~1\MICROS~1\MODI\12.0\MDIVWCTL.DLL .'

'windows replaced bad clusters in file 30181 of name \PROGRA~1\MICROS~2\office12\OART.DLL.'

'windows replaced bad clusters in file 38912 of name \PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL.'

One would THINK (maybe?) that since it says that "windows replaced bad clusters', it's replaced them with 'good' clusters? I'm waiting for the checkdisk to finish, so we'll see what happens. Otherwise, it looks like it's a trip to the college's IS department. What kind of scares me, is that the Event Viewer had a lot of disk errors. Hopefully it's related to the 'bad clusters'.

[Sid]

Consider downloading and running CCleaner (http://www.ccleaner.com/). . .

. . . then do a disc cleanup and defrag.

[living4JC]

Consider downloading and running CCleaner (http://www.ccleaner.com/). . .

. . . then do a disc cleanup and defrag.

Already beat ya to it Sid!! :hat I'm starting to think HDD, but the checkdisk is just finishing up, so I'm waiting with baited breath to see what happens....I'll let you know! Thanks again for your input!

[Hootmon]

Cool.....I'll check that out Sid. However, for some reason, I'm running a 'CHKDSK /F' again, and now I've actually gotten some messages during the file data check. Hopefully it's a good message:

'windows replaced bad clusters in file 27163 of name \PROGRA~1\COMMON~1\MICROS~1\MODI\12.0\MDIVWCTL.DLL .'

'windows replaced bad clusters in file 30181 of name \PROGRA~1\MICROS~2\office12\OART.DLL.'

'windows replaced bad clusters in file 38912 of name \PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL.'

One would THINK (maybe?) that since it says that "windows replaced bad clusters', it's replaced them with 'good' clusters? I'm waiting for the checkdisk to finish, so we'll see what happens. Otherwise, it looks like it's a trip to the college's IS department. What kind of scares me, is that the Event Viewer had a lot of disk errors. Hopefully it's related to the 'bad clusters'.Bad clusters in critical files is a BAD thing. Sounds like your Hard disk may be going bad...

[living4JC]

Bad clusters in critical files is a BAD thing. Sounds like your Hard disk may be going bad...


Yeah, that's what I'm thinking as well. I've talked to the schools Helpdesk, and they're going to try reinstalling Office 2007 first. After the checkdisk, one good sign is I'm not seeing disk errors like I was before. So who knows. It seems to just be Word and Access so far. I can open Excel, but not PowerPoint.

[Josh]

I believe Office 2007 has a repair install feature. In 2003, it's called "detect and repair" (I think it was listed in the "help" menu), but I think it's something different in 2007. I'd try running it.