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View Full Version : Microsoft patch (July-09-2008) breaks internet connection KB951748

zhan
July 9th, 2008, 07:15 AM
I ran acorss this the hard way already this morning.

The latest microsft patch has issues with ZoneAlarm for sure(my only issue), and possibly other programs as well. It will break your internet connection.

http://www.castlecops.com/article-6916-nested-0-0.html

Windows update KB951748 should not be installed. It will break your Internet connection. If you have it already installed, uninstalling it fixes the problem.

I have spent the day troubleshooting over 20 PCs and have found all installations to have the install date of 9 July 2008, which in my part of the world is tomorrow. I think that as of tomorrow it should work. If not then MS broke something again, but we are used to that.

How to fix it? Go to Start> Control Panel> Add/Remove Programs. Make sure to put the tick mark in the "Show updates" box in the upper right-hand corner of the screen. Scroll down to the Windows Updates and look for (KB951748), highlight it and press remove. You will need to immediately do a reboot and when your machine has restarted your Internet connection will function again!


Don't let your users patch it until you can verify everything works.
zhan
July 9th, 2008, 07:27 AM
Meh, looks like only Zone alarm has an issue with it. Everyone else should be fine. Still annoying though.
BLESSED BEYOND BELIEF
July 9th, 2008, 03:48 PM
I just encountered this also. I did a restore to yesterday and I am back on. So I guess I won't install the update again.
Hootmon
July 10th, 2008, 04:02 PM
I had to do a system restore because my Lotus Notes client stopped working.
Brokenjar
July 10th, 2008, 06:36 PM
Had that problem too. McAffee couldnīt update. Had to roll it back a couple of days.
drmaul
July 11th, 2008, 07:33 AM
Microsoft has updated information on current problems, read the FAQ:

http://www.microsoft.com/technet/security/bulletin/ms08-037.mspx
zhan
July 11th, 2008, 02:12 PM
Zone alarm has updated their software. If that was your only issue, go below to download the update and then install the Microsoft patch. Both patches are important.

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html
Julian4jc
July 19th, 2008, 12:51 PM
Meh, looks like only Zone alarm has an issue with it. Everyone else should be fine. Still annoying though.

I got rid of Zone Alarm last year after a virus crashed my PC and had to get a new one. But thats beside the point.

I've installed the patch. I 've noticed some blank pages on my internet browser once in a while when i do much serfing, saying i dont have internet connection but after refreshing the page it works. Do you completly lose internet connection?
Pacman
July 30th, 2008, 04:59 AM
Just a heads-up to anyone that hasn't installed this patch yet. You should do it NOW. Consider replacing any incompatible software that is preventing you from installing it with something that doesn't conflict.

The bad guys have definitely started exploiting the vulnerability (http://news.bbc.co.uk/1/hi/technology/7525206.stm) that the patch fixes.